Help and Frequently Asked Questions

Please use the links on this page to find answers to our most frequently asked questions, ask a question on our forums, live chat to one of our team or just check out videos of the latest holiday destinations.

You may also want to try typing your question into the search box below:

Our top Frequently Asked Questions

Tickets and Documentation
  • Do I receive tickets?
  • Visa and Passport Information
  • Travelling to The Gambia or Tunisia
  • Advanced Passenger Information (API)
  • Important Destination Information
Baggage
  • Standard hand and hold baggage
  • Pre-purchased Additional Baggage And Excess Baggage
  • Infant Baggage
  • Sports Equipment
  •  
Flight Extras
  • Bundle Package
  • In-Flight Meals
  • Choose Your Seat/Seat Assignment
  • Wedding Baggage
  •  
Manage your Booking / Online Check-in
  • Name and Flight Amendments
  • Can I Cancel or Part Cancel My Booking?
  • On-line Check-in Information
  • Thomas Cook 'Sundown Check-in'
  •  
Airline Requests
  • Assistance
  • Expectant Mothers
  • Medical / Charity Baggage
  • Terminal Information
  •  
Other Information
  • Group Bookings: 9+ passengers
  • Card Payments Accepted
  • Travel Vouchers
  • Thomas Cook Travel Pounds
  • Financial Protection (ATOL)

Latest Updates

Turkish Visa Update
From 10th April 14, all holders of a British Citizen Passport will require a visa to visit Turkey and must obtain this in advance of travel from the official Turkish Government website www.evisa.gov.tr for $20 per person. You are advised to apply at least one-week before departure. Visas will not be issued on arrival in Turkey. If you hold a different type of Passport, check visa requirements with the Turkish Embassy before you travel. Failure to comply with entry requirements will result in travel being denied/entry refused.

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