Baggage

Hand Baggage

All passengers receive a complementary hand baggage allowance of 5kgs.

You are allowed 1 piece of hand baggage up to 55cm x 40cm x 20cm. Trunki's are excepted for children.

Make sure you pack valuables such as Cameras, Jewellery, Tablets devices etc in your hand luggage.

FAQs

Find answers to our customers most common questions

Packing Tips

" If you're travelling with more than one person on a booking you can combine your baggage allowance together as long as any one case does not exceed 30kgs in weight. There are no size restrictions on checked in baggage." Customer Service Team

"Use small items of clothing ie: rolled socks, underwear or swimwear for stuffing inside the toes of shoes or sandals to keep their shape." Brenda B

"NEVER pack valuables in your suitcase – keep jewellery and other expensive items in your hand baggage." Customer Service Team

"Pack and close your suitcase, sit down and stare at it and then remember all the times when you have been on holiday and not worn 20% of the contents brought.

Remember we have our favourite items we wear more than once, plus if everyone does the same the cases are lighter, the plane flies faster and you start your holiday sooner!" Claudia G

Hold Baggage

You can book baggage online either during your flight booking or anytime before your flight, through the Manage Booking section. In both cases you still benefit with a discount up to 40% on airport rates.Baggage allowances can be added flight bookings, online at the time of booking or via Manage Booking, or by calling our Customer Help Desk (Phone Service Fee may apply). Note: USA flight only fares include a 23kg checked baggage allowance and 6kg hand baggage.

If you're travelling with more than one person on a booking you can combine your baggage allowance together as long as any one case does not exceed 30kgs in weight. There are no size restrictions on checked in baggage.

Online

Quantity Shorthaul Medium Haul Long Haul USA
20kg £19 £22 £28 NA
23kg NA NA NA £50
25kg £29 £34.50 £48 NA
30kg £39 £47 £68 NA
35kg £49 £59 £88 NA
40kg £59 £72 £108 NA
40kg £69 £84.50 £128 NA

Via the customer help desk

Call 08448 798 880 between 08:00 - 22:00 *charges apply.

Quantity Shorthaul Medium Haul Long Haul USA
20kg £29 £32 £38 NA
23kg NA NA NA £60
25kg £39 £44.50 £58 NA
30kg £49 £57 £78 NA
35kg £49 £69 £98 NA
40kg £69 £82 £118 NA
40kg £79 £94.50 £138 NA

At the Airport

If you have not already booked baggage it is possible to arrange this at the airport. If you need more then you will be charged an excess baggage fee for any extra.

Quantity Shorthaul Medium Haul Long Haul USA
20kg £50 £60 £70 NA

Excess Baggage

If you get to the airport and your bags weigh more than you have reserved then you will be charged an excess baggage fee.

The best way to increase your allowance is online – you can buy your additional baggage allowance online and avoid higher charges at the airport. Just head over to Manage Booking

Quantity Shorthaul Medium Haul Long Haul Gambia
5kg £10 £12.50 £20
10kg £20 £25 £40

Sports Baggage

Planning an active break and want to take your own sporting equipment with you? Arrange carriage before you fly to take advantage of the best prices and guarantee space on the flight.

View details »

Wedding Baggage

Important wedding accessories will need to be packed into your hand luggage and meet size and weight restrictions or be packed suitably for loading into the aircraft hold.

If you have booked a Thomas Cook wedding and are flying with Thomas Cook Airlines your package includes an additional 20kgs for wedding couple.

Childrens Baggage

Children travelling in their own (booked) seat may bring the same amount of hand baggage as an adult and hold luggage can be booked for them.

Infants

A child younger than 2 years of age on the inbound journey who will be travelling on your lap, may bring 3 of the following either: 10kg luggage allowance, a stroller, a travel cot or a car seat (checked in to the hold).

Other Items

Stroller or Buggy
It must be completely collapsible and have a protective cover but may not contain any other items.
Travel Cot
This will be checked into the hold.
Car/child seats
This will be checked into the hold.
If you have reserved a seat for your infant, you will need to bring your car seat on board.

The car/child seat must be able to fit between the armrests of the aircraft seat and your child and the child seat need to be secured according to the seat manufacturer’s instructions.

Your child seat must show no defects and be approved for air transport and marked accordingly.

You need to reserve for the use of a car/child seat in advance. Please contact the customer help desk on 08448 798 880

Child Aviation Restraint System (CARES)
If you have booked a seat for your child, you may use a Child Aviation Restraint System: Your child and the CARES need to be secured according to the manufacturer’s instructions. The CARES may show no defects and must be approved for air transport and marked accordingly. You need to reserve for the use of your CARES in advance. Please contact the customer help desk on 0844 879 8880

Some of our partner airlines have different baggage rules to our own. Please contact your travel agency or the airline concerned for further details.

Electronic Equipment

Technology moves at such a fast pace that you may be confused about what electronic equipment you can use onboard. To help you, we have the following guidelines.

Mobile phones can be used in “flight safe” mode. You need to activate it before you switch your phone off for take-off.

Personal CD, DVD, MP3 and MiniDisc players may be use when the seatbelt sign is switched off. Wireless devices such as PDAs, laptop computers, electronic games and E-readers may be used if the wireless function is disabled and, again, may only be used while the seatbelt sign is off.

Already Booked?

Booked on flythomascook.com

Flying on Thomas Cook Airlines flight?

Your flight does not include baggage unless you are travelling to the USA

Flying with another Airline?

You can add between 15kg – 30kg when you book your flight or if you have already booked your flights you can add or upgrade your allowance via the manage booking area.

Booked a package holiday with a Thomas Cook Airlines flight?

Check your tickets for exact allowances booked as these can vary between 15kg - 30kg. If you would like to book the maximum allowance then you need to contact your travel supplier.

Missing Luggage

Flying on Thomas Cook Airlines flight?

If any baggage should go missing, we will make every effort to recover the missing item as quickly as possible, as we know how important this is to you. Please inform our handling agent in the arrivals hall if you have lost or damaged baggage. Your baggage will be returned to you as soon as possible, at a time of your convenience.

In the event that you discover any damage to your baggage or its contents, you need to report the damage to our local representatives within the airport. This must be done before leaving the terminal building. The staff will complete a Property Irregularity Report (PIR) and will be given a letter to advise what happens next.

For any updates on missing baggage (once it has been reported) please contact 0844 378 0010 if calling from the UK and +44 161 850 0136 for overseas calls.

You also need to:

Notify your holiday or travel company (if separately insured) particularly if the loss is likely to exceed £250 or includes money, Jewellery, and valuable items such as cameras or video equipment. Notify any other insurer who may be providing cover for valuables (e.g. householder 'all risk' policy and credit card protection). Retain all tickets, baggage tags or receipts to support any claim.

Once missing baggage has been reported to the handling agent at the airport, in the UK or overseas, tracing action will begin immediately. They will also do their best to advise you when baggage is located and confirm delivery arrangements.

Flying with another Airline?

contact your carrier directly.

Terms and Condtions

*calls to the customer help desk are charged at 5.2 pence per minute. Please check with your service provider for any additional charges.

Baggage charges are non-refundable.